Frequently Asked Questions
Everything you need to know about shopping with MallOnline
What are your shipping times and costs?
We offer standard shipping which typically takes 3-5 business days and express shipping which takes 1-2 business days. Shipping is free on all orders over $50, otherwise a flat rate applies based on your location.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website. You can also track your order status directly through your MallOnline account dashboard.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please visit our Returns Center to initiate a request and receive a prepaid shipping label.
Which payment methods do you accept?
MallOnline accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through select financing partners at checkout.
Do you ship internationally?
Yes, we currently ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and will be calculated automatically during the checkout process.
How do I ensure I'm choosing the right size?
Each product page features a detailed 'Size Guide' link with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or you can contact our support team for personalized advice.